FAQs
I’ve pulled together answers to the questions I’m asked most often.
If anything’s still unclear, just drop me a message at info@emilyduffin.co.uk or fill in our contact form and I’ll be happy to help.
Orders & Artwork
What sizes are available?
Sizes vary depending on the artwork. For commissions, we can choose a size that suits your space.
Can you work from photos?
Yes, reference photos are really helpful, especially for pet or portrait commissions.
Are the colours exactly as shown online?
Colours may vary slightly depending on screen settings, but I always aim for accurate representation.
Commissions
Do you take commissions?
I am sometimes open for commissions. Please check the ‘commissions’ section of this website to see the current status.
What information should I include?
A brief description of what you’re after, size ideas, any deadlines, and reference photos if you have them.
How long do commissions take?
Timeframes vary depending on the piece and my current workload. I’ll confirm an estimated turnaround once I’ve reviewed your enquiry.
Can you request changes?
Small tweaks are usually fine during the process. I’ll explain what’s included before starting.
What if I’m not sure what I want yet?
That’s absolutely fine. Feel free to get in touch and we can talk it through.
Shipping
Do you ship within the UK?
Yes, I ship across the UK. Shipping details will be confirmed when your order is ready.
Do you ship internationally?
Yes, when you enter your address at checkout, the shipping will calculate automatically. If you have any queries, please contact me directly info@emilyduffin.co.uk
Contact
Still have questions? We're happy to help! Please email us at info@emilyduffin.co.uk or fill in our contact form here.
